Frequently Asked Questions

Can I order by Phone?

You sure can. Our customer service representatives are available from 8:00am 6:00pm PST Monday through Friday. Please feel free to call us and place order on phone at No Extra Charge.

What credit cards do you accept?

We accept all major Credit Cards like Visa, Master Card, Discover and American Express.

Do you accept Checks or Money Order?

Yes, we accept personal checks and money orders. The check/MO should be in favor of Universal Herbs Inc.

You can mail us a check or money order at the following address:-
Universal Herbs Inc
33453 Western Ave,
Union City, CA 94587 

For your convenience you can also download the order form from the following link, fill it in and mail with your check or money order.
http://www.herbspro.com/shop/manualorder.asp

Once, we receive the check or money order, we will process and ship the order to you in 3-4 business days. You can also call our customer service representatives and they can take the order for you on phone. The order will be released ONLY after we receive and process the check. 

Is it safe for me to use credit card online?

Please be assured that all your personal information is safe with us when you place order online. We have Verisign Secure 128 bit encryption SSL certificate on our website.

When you submit sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, (such as our order form which is hosted in a secure data facility) the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just surfing'. 

We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once it is received. For example, we store the personal information you provide on computer systems with very limited access that are located in secured facilities. Herbspro.com employees are trained and kept up-to-date on our security procedures. You can also refer to our privacy policy at the following link:-
http://www.herbspro.com/xq/asp/qx/privacy.htm

Do you ship to APO / FPO addresses?

Yes, we do ship to APO / FPO addresses.You can place the order online or on phone. Orders to APO/ FPO addresses are shipped only by USPS.

Do you ship to P.O.Boxes?

Yes, we do ship to P.O. Box. You can place the order online or on phone. Orders to PO Box addresses are shipped only by USPS.

Can I pick up my order as I stay nearby to your store?

Sure, you can always contact our customer services representatives and inform them that you want to pick up the order. In that case, once the order is ready, instead of shipping it out, we will give you a call and you can come to our store to pick up the order.

Is the product in stock?

Yes, most of our products are always in stock, however to maintain such cost effective prices we work on just-in-time inventory. Therefore sometimes, we might have to get some products from the vendors. This might be a 2-3 days process.

The product I want to buy comes up as Out Of Stock. When will it be back in stock?

Please note that you will not be able to place an order for the Out of stock products. You can however get notified through email once a product is back in stock. In order to be notified, please follow the steps below.

a) All products which are not in stock are mentioned as Out Of Stock on the respective product pages.

b) Once you click on "Add to cart", the following message appears



c) Please click on the tab "Click Here" and it will take you to the following page.



You can submit your information in the above form and an email will be sent to you when the product is back in stock.

Will I be notified of any back order items on my existing order?

Our website is updated everyday with the latest inventory status. However, in the very unlikely event that a product goes back ordered, HerbsPro.com will let the customer know through email or phone within six days of the purchase. 

In such cases, to avoid delaying your entire order, Herbspro.com might split your order and send the products that are already available. The back ordered products will be shipped at our expense as soon as they become available.

Do you sell wholesale?

Yes, we do sell wholesale. Please contact our customer service representatives for placing the orders.

I have a reseller permit. Can you void the sales tax for me?

Please call our customer service representatives for placing the orders. They will take your order on phone and make sure that you are not charged the sales tax. Please make sure that provide the reseller permit no. to the customer service representative while placing the order. Also, you need to fax the reseller permit to us. Our fax no. 510-324-2903

What is the shelf life of the product?

All of our products are fresh. They have an average shelf life of 2-3 years. However, there might be some products like the probiotics which might have shorter shelf life.

Can I get a catalog?

We currently do not have any book catalogs since our prices and deals change regularly. However, an electronic catalog download feature is coming up on our website soon. You will be able to download the catalog. We will be also able to mail you the catalog.

Can I get express delivery for my shipment?

Yes, we can rush ship your order on some of the items. Please call our customer service representatives to get the price quote on express delivery services.

I forgot my password. How can I retrieve my password?

Please use the Forgot your Password? link available at the login page http://www.herbspro.com/member/login.asp

Once you verify your last name and email address, your password will be emailed to you in a few minutes.

When I track my order, the order shows as Hold. Why is my order on Hold?

In some cases, when the billing addresses do not match, the order can go on Hold pending verification by one of our customer service representatives. 

Orders also go on Hold automatically for International Customers, as International Customers ordering for the first time from us will need to email or fax (510-324-5300) the front page of their credit card statement or a copy of the front and back of your credit card along with a utility (water, electricity, or gas) bill indicating your shipping address.

How do I track my order?

Online tracking is available for all the orders. A clickable tracking link will automatically be included in your shipping notification E-mail. Please make sure to provide us with your email address to avail this service. You can also get the information on the status of the order by calling the customer service or by clicking on the Tracking Your Order link at the top of our home page.

Can I make some changes on my existing order?

Yes, you can call our customer services representatives or send us an email at support@herbspro.com regarding the changes you would like to make to your existing order. Please note that the changes can be made before your order has been shipped.

How do I cancel my existing order?

You can call our customer services representatives or send us an email at support@herbspro.com regarding the cancellation of your existing order. Please note that we can only cancle orders which are not yet shipped.

What is your return policy?

Returned products must be unopened and sealed, unless defective. They must be returned within 7 days. 20% of restocking fee will be deducted from the refund. After 7 days, no returned products will be credited. HerbsPro.com automatically credits missing items or back ordered items unavailable to ship. Once a product is returned the charge back will be initiated, minus the shipping charge. This process usually takes 7-10 business days to reflect on your credit card bill. You can refuse shipment, but again, credit will not be charged back until we have received the items. Shipping costs are not refundable. The seal of all the products must be intact and unbroken. All products should be in their original condition. Before returning the product, please send an email to support@herbspro.com. In your email, kindly include your Order Number, Date ordered, and Reasons for return (choose one of the following):

• Damage or defective (in shipping) product

• Incorrect product shipped

• Dissatisfaction

• Other