You sure can. Our customer service representatives are available from 9:00am 9:00pm PST Monday through Friday. Please feel free to call us and place order on phone at No Extra Charge.
We accept all major Credit Cards like Visa, Master Card, Discover and American Express.
Yes, we accept personal checks and money orders. The check/MO should be in favor of Universal Herbs Inc.
You can mail us a check or money order at the following address:-Universal Herbs Inc
Please be assured that all your personal information is safe with us when you place order online. We have Verisign Secure 128 bit encryption SSL certificate on our website.
When you submit sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, (such as our order form which is hosted in a secure data facility) the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just surfing'.
Yes, we do ship to APO / FPO addresses.You can place the order online or on phone. Orders to APO/ FPO addresses are shipped only by USPS.
Yes, we do ship to P.O. Box. You can place the order online or on phone. Orders to PO Box addresses are shipped only by USPS.
Sure, you can always contact our customer services representatives and inform them that you want to pick up the order. In that case, once the order is ready, instead of shipping it out, we will give you a call and you can come to our store to pick up the order.
Yes, most of our products are always in stock, however to maintain such cost effective prices we work on just-in-time inventory. Therefore sometimes, we might have to get some products from the vendors. This might be a 2-3 days process.
Please note that you will not be able to place an order for the Out of stock products. You can however get notified through email once a product is back in stock.Please email firstname.lastname@example.org for notifications on the stock status of any product.
Our website is updated everyday with the latest inventory status. However, in the very unlikely event that a product goes back ordered, HerbsPro.com will let the customer know through email or phone within six days of the purchase.
In such cases, to avoid delaying your entire order, Herbspro.com might split your order and send the products that are already available. The back ordered products will be shipped at our expense as soon as they become available.
Yes, we do sell wholesale. Please contact our customer service representatives for placing the orders.
Please call our customer service representatives for placing the orders. They will take your order on phone and make sure that you are not charged the sales tax. Please make sure that provide the reseller permit no. to the customer service representative while placing the order. Also, you need to fax the reseller permit to us. Our fax no. 510-324-2903
All of our products are fresh. They have an average shelf life of 2-3 years. However, there might be some products like the probiotics which might have shorter shelf life.
We currently do not have any book catalogs since our prices and deals change regularly. However, an electronic catalog download feature is coming up on our website soon. You will be able to download the catalog. We will be also able to mail you the catalog.
Yes, we can rush ship your order on some of the items. Please call our customer service representatives to get the price quote on express delivery services.
Please use the Forgot your Password? link available at the login page Forgot Password
Once you verify your last name and email address, your password will be emailed to you in a few minutes.
In some cases, when the billing addresses do not match, the order can go on Hold pending verification by one of our customer service representatives.
Orders also go on Hold automatically for International Customers, as International Customers ordering for the first time from us will need to email or fax (510-324-5300) the front page of their credit card statement or a copy of the front and back of your credit card along with a utility (water, electricity, or gas) bill indicating your shipping address.
Online tracking is available for all the orders. A clickable tracking link will automatically be included in your shipping notification E-mail. Please make sure to provide us with your email address to avail this service. You can also get the information on the status of the order by calling the customer service or by clicking on the Tracking Your Order link at the top of our home page.
Yes, you can call our customer services representatives or send us an email at email@example.com regarding the changes you would like to make to your existing order. Please note that the changes can be made before your order has been shipped.
You can call our customer services representatives or send us an email at firstname.lastname@example.org regarding the cancellation of your existing order. Please note that we can only cancle orders which are not yet shipped.
Returns & Refunds : We wish to make your shopping experience with us pleasant and completely satisfactory. In an effort to ensure your satisfaction, we offer a "No Questions" 30-day return policy. Please review our Returns policy below:
All products should be in their original condition. Before returning the product, please send an email to email@example.com in your email please include your Order Number, Date ordered, and reasons for return (choose one of the following) :
Before returning the product, please call us at 1-866-915-5300. Kindly mention your Order number and Date ordered.
Return to :
If the package(s) is returned to us because of an address error made by the customer or the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to Herbs Pro for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
We only charge tax for customers in California. Click here to see important sales and use tax information regarding the tax you may owe directly to the state of your residence if you are located in Oklahoma, Vermont or Kentucky.