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Approximate 65,000 Health and Wellness Products
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Customer Support: Mon - Fri, 6AM to 6PM PT
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Everyday Offers and Promotions Discounts
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Easy Returns: Don't Like it? Send it Back in 30 Days
Disclaimer: HerbsPro.com offers nationally branded products that are produced according to manufacturing standards set by regulators at everyday low prices. Do not use unproven, unbranded products, which can pose serious risks to your health.
Shipping Carriers & Transit Time
HerbsPro.com ships from Monday to Friday 6 am – 6 pm PST except for weekends and national holidays.Most of our orders are shipped within 3-4 business days.
HerbsPro.com ships from multiple West & East Coast Warehouses in California and Maryland.
While we endeavor to make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that all items will definitely arrive within said time.
Domestic
- DHL/FedEx/ USPS Priority - Arrives within 4 – 7 business days from the date of Shipping.
- Orders are shipped only via USPS for delivery to FPO, APO and P.O. Box.
- Orders are shipped only via USPS for delivery to non 48 contiguous states, for example - Puerto Rico, Alaska and Hawaii.
International
- We ship all international orders via USPS International. Arrives approximately within 10-14 business days from shipping date, depending on customs clearance at the destination country.
- The final mail delivery is handled by the National Postal Service of the Destination.
International Shipping Custom Clearance Policy
It is the Customer's responsibility is to obtain any necessary governmental permission and/or documentation for import approval and verify and pay all import charges, including duties, fees, and taxes.
Order Tracking
The status of your order is easy to find.
- Check your Email- You are required to enter an email address during Checkout. You will receive emails updates on the status of your order.
- Visit the website- You can log in to your account at www.herbspro.com, where you will be able to view your order history, including tracking information on the left-hand side of your screen.
- If you cannot trace your order, please contact us by phone at 510-324-2900 Monday to Friday, 6 am to 6 pm PST; one of our customer service representatives will be happy to assist you. You can also email us at support@herbspro.com
Back-Ordered Products
- Unfortunately, items may be delayed for a variety of reasons beyond our control.
- If some part of your order is out of stock for an extended period, we will split the order and ship the in-stock products without delay while placing the remaining item/s on back-order.
- Depending on the availability, we will either ship the back-ordered item/s when available at no extra shipping cost or cancel that item off your order, and you may reorder it again at a later date. Customers will be notified via email for every action that is taken.
Probiotics Shipping Instructions|Cold-Pack Service
- Probiotics are kept refrigerated to ensure their maximum freshness. We ship probiotic products in an iced Styrofoam package.
- We use expedited domestic shipping methods to ship this product. We might hold your order and ship it on Monday/Tuesday/Wednesday to use FedEx 3 day Air to deliver the package.
- We do not ship on Thursday/Friday to ensure that your order is not lying in a hot shipping carrier warehouse during weekends.
- International orders are not shipped in the Styrofoam package.
Returns & Refund Policy
HerbsPro.com wishes to make your shopping experience with us pleasant and completely satisfactory. To ensure your satisfaction, we offer a "No Questions" 30-day return policy. Please review our Returns policy.
HerbsPro.com wishes to make your shopping experience with us pleasant and completely satisfactory. To ensure your satisfaction, we offer a “No Questions” 30-day return policy. Please review our Returns policy below:
Returns made due to Damaged (in shipping) or Defective Product(s) or In-correct Product(s) Shipped:
- We will send a return label via email in case of defective or incorrect products shipped.Please print the return label from your email and return the product/s back to us.
- Once we receive the defective shipment in our warehouse, we process and ship out a new order within 2-3 business days.
- HerbsPro.com will also issue a complete refund if the Customer does not want the replacement product/s.
- Once a product is returned & received in our warehouse, the refund amount will be credited to your account within 2-3 business days.
Customer Returns or Refuses any Shipment:
- Returned products must be unopened and sealed unless defective for returns and shipment refusals.
- Product/s must be returned within 30 days.
- We will not charge any restocking fee.
- Once a product is returned & received in our warehouse, the refund amount will be credited to your account within 2-3 business days.
Refund Policy for Orders Shipped Outside the United States
- Please note that the Customer is responsible for obtaining any necessary governmental permission and/or documentation for import approval and verifying and paying all import charges, including duties, fees, and taxes.
- For orders shipped outside the U.S., if an item is missing, damaged, or you are not satisfied with it, please contact us via chat or email to request a refund within 30 days of your purchase.
- Due to both customs regulations and shipping costs, we, unfortunately, cannot issue replacements for items or orders shipped outside of the U.S. For products received that are damaged, our customers can “toss it” or “keep it.”
- As regulations change constantly, we bly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
- If the package(s) is returned to us because of an address error made by the Customer or the Customer refuses the package or the items ordered are not allowed into the country by customs, the Customer will be responsible for the shipping cost billed to HerbsPro.com for the return of the package.
- If the package is stopped by customs because items ordered are not allowed in the country, and the package is abandoned, there will be no credit to the Customer.
HerbsPro.com would greatly appreciate it if you can send us an email at support@herbspro.com before returning the product/s; please include in your email your order number, date ordered and reason/s for return.
