FAQs

How long have you been in business?

HerbsPro was established in 2004, providing nationally branded Vitamins, Supplements, Natural Beauty Care Products, Pet Care Products & Organic Groceries. HerbsPro.com carries 50 000 products from 5500 popular brands. Thanks to our loyal customers, HerbsPro is listed on the Inc 5000 as one of the fastest-growing internet retail companies

What makes you different from your competitors?

Herbspro.com offers the best prices, fast and convenient shipping & fresh product delivery to end consumers. Our customer service representatives are committed to delivering efficient and prompt customer service to ensure you have a positive experience.

Where do you ship from?

HerbsPro.com ships from our West Coast warehouse in California and East Coast warehouse, Maryland, USA, for faster delivery to our end customers. 

What is your contact information?

You can reach HerbsPro.com by phone or email Monday to Friday from 6 am to 6 pm PST at 510-324-2900 | email: support@herbspro.com.

Probiotics Shipping Instructions|Cold-Pack Service

  • Probiotics are kept refrigerated to ensure their maximum freshness. We ship probiotic products in an iced Styrofoam package.
  • We use expedited domestic shipping methods to ship this product. We might hold your order and ship it on Monday/Tuesday/Wednesday to use FedEx 3 day Air to deliver the package. 
  • We do not ship on Thursday/Friday to ensure that your order is not lying in a hot shipping carrier warehouse during weekends.
  • International orders are not shipped in the Styrofoam package.

Do I need to set up an account to shop on the website?

Customers have the option to place an order as a guest. However, we highly suggest that you create an account on the website as it will help you get direct access to your order status, tracking update and purchase history. It will also help you with faster Check out plus updates on sales and discounts too. 

What kind of password do I need to set up an account?

Use a combination of uppercase, lowercase letters and numbers. We discourage use of commonly used passwords such as 1234 or qwerty.  

I have forgotten my password for my account. What should I do?  

Go to your account and then click login, where you will see 'Forgot your password' option. You will be asked to put your email, and you will receive an email to reset your password. 

I have changed my address, email address and/or credit card. How do I change my account information?  

Login to your account and go to your order history. Scroll down, and you will see account details. Click on view addresses, and it will show you your default shipping address and contact information. You may now choose to edit/delete the information.

How can I find out the status of my order?  

  1. The status of your order is easy to find. 
  • Check your Email- You are required to enter an email address during Checkout. You will receive emails updates on the status of your order. 
  • Visit the website- You can log in to your account at www.herbspro.com , where you will be able to view your order history, including tracking information on the left-hand side of your screen.  
  • If you cannot trace your order, please contact us by phone at 510-324-2900 Monday to Friday, 6 am to 6 pm PST; one of our customer service representatives will be happy to assist you. You can also email us at support@herbspro.com.

How long does it take to ship an order?  

Most of our orders are shipped within 3 to 4 business days. You will receive via email a tracking number for your order. For more details, please refer to our Shipping Policy . In case of any delays/back-orders on orders, you will be notified via email.  

Do you ship internationally?  

Yes, we ship to all the countries worldwide.

Do you ship Aerosol products in International orders?  

Items classified as HAZMAT - Hazardous / Highly Flammable / Corrosive, per the FAA (Federal Aviation Administration) regulation is forbidden to be shipped by Air cargo; hence Aerosol items cannot be shipped internationally.  

Which shipping carrier do you use?

Domestic   

  • DHL/FedEx/ USPS Priority - Arrives within 4 – 7 business days from the date of shipping
  • Orders are shipped only via USPS for delivery to FPO, APO and P.O. Box.
  • Orders are shipped only via USPS for delivery to non 48 contiguous states, for example - Puerto Rico, Alaska and Hawaii.

International

  • A rrives approximately within 10-14 business days from shipping date, depending on customs clearance at the destination country.
  • We ship all international orders via USPS International. The final mail delivery is handled by the National Postal Service of the Destination Country.  

How do I place an order?  

You may visit and log in to our website - herbspro.com. 
Our customer service representatives are also available to help you place an order over the phone 510 324 2900.

Can I make changes to an order that has already been placed?  

So long as the order is not yet packed and shipped. You may contact our customer service representatives on 510 324 2900 to check and advise of the changes. 

Can I cancel my recent order?  

  • HerbsPro.com will be able to cancel your order if the product has not shipped out of our warehouse.
  • Once the tracking number has been generated and uploaded under your order status, we cannot cancel your order.
  • Should this happen, you can refuse delivery of the product or return it to us. On receipt of the product back to our warehouse, we will issue you a full refund in 2-3 business days.  
  • For further details, please chat with us – one of our representatives will be happy to assist you on 510 324 2900 Monday to Friday 6 am – 6 pm PST  or email us support@herbspro.com . 

Some of the items I ordered did not arrive with my order. Where are they?  

  • While we endeavor to make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately, items may be delayed for a variety of reasons beyond our control.
  • If some part of your order is out of stock for an extended period, we will split the order and ship the in-stock products without delay while placing the remaining item/s on back-order.
  • Depending on the availability, we will either ship the back-ordered item/s when available at no extra shipping cost or cancel that item off your order, and you may reorder it again at a later date. Customers will be notified via email for every action that is taken.

    I received damaged, defective or wrong product received – what should I do?

    Should you receive a damaged or defective item, contact our Customer Service on on 510 324 2900 Monday to Friday 6 am – 6 pm PST or email us support@herbspro.com  within seven (7) days of delivery. 

    Where do I add the coupon code?

    Upon Checkout, on your order summary, you will see a box with DISCOUNT CODE. 

    How many promotional offers can I use at one time?

    Only one discount code can be applied per order.


    Do I need to pay sales tax with my order?  

    Herbspro.com charges sales tax for customers located in California and Maryland state. Sales tax rates are based on their respective county sales tax rate.

    I forgot to add my coupon discount. What now?

    • Have you forgotten to add a discount code/coupon on your recent purchase? No problem! 
    • Please chat with us – one of our representatives will be happy to assist you on 510 324 2900 Monday to Friday 6 am – 6 pm PST  or email us support@herbspro.com . 
    • HerbsPro.com will apply the discount coupon on your order.  
    • Please Note – Only one discount code can be applied to any order. 

      What payment methods do you accept?

      We process payment using credit cards, PayPal and Amazon Pay. 

      Are my payment/data details secure? 

      When you shop online at HerbsPro.com, we ensure a secure network. We assure confidential information is being secured and are only being processed as you have authorized. Herbspro does not store any sensitive data.

      When is my credit card charged?

      Your credit card is only charged once your order has been shipped.

      Do you offer loyalty, reward points for gift certificates?  

      Yes, please subscribe with your email address to receive all our promotional offers. 

      Do you accept returns/

      We offer a 30-day return policy. Please review our Returns Policy.

      Covid-19 Response Advisory 

      Due to the ongoing pandemic, we may experience some shipping delays. Though demand for immunity products is unprecedented, we are working diligently to overcome the challenges presented in these extraordinary times.  We appreciate your patience while you wait a little longer for the delivery of your package. 
      Due to social distancing policies, customs processes are now taking longer for international shipments. Should your order be returned to us due to Covid related transit restrictions, we will approve a full refund on your order as soon as your parcel arrives back at our warehouse.