FAQs

General Questions:

Where are you located?

Our office and warehouse are located in Hayward, California, United States. You can pick your order from our office, if you are nearby.

Do you ship internationally?

Yes, we ship to all the countries worldwide.

Do you ship Aerosol products in International orders?

Items classified as HAZMAT - Hazardous / Highly Flammable / Corrosive, per the FAA (Federal Aviation Administration) regulation is forbidden to be shipped by Air cargo, hence Aerosol items cannot be shipped internationally.

How can I get free shipping?

We offer free shipping for an order weighing less than 2 lbs (packed weight) and order value over $49 within the 48 contiguous states of United States of America. For more info, please contact us on our toll free phone 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com or chat with us – one of our representatives will be happy to assist you.

 

Questions about your order:

Where is my order?

The status of your order is easy to find.

  1. Check your e-mail- You are required to enter an e-mail address during Checkout; you will receive e-mails keeping you up-to-date about the status of your order.
  2. Visit the website- Sign In for your Order History at www.herbspro.com anytime - you may view information about your most recent orders (including tracking information) as well as past orders.

In case you are unable to get it, please contact us on our toll free phone 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com or chat with us – one of our representatives will be happy to assist you.

Do you price match?

We offer best-in-class supplements and wellness products at very competitive rates and our prices are one of the lowest available in the market. For more discounts on bulk purchases, please contact us on our toll free phone 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com or chat with us – one of our representatives will be happy to assist you.

Price Adjustment Policy

Have you forgotten to add Discount Code on your recent purchase? No problem!

Please contact us on our toll free phone 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com or chat with us – we will apply the discount coupon on your order and refund for the same discount amount.

Note – Only one discount code can be applied for any order.

Some of the items I ordered did not arrive with my order. Where are they?

Occasionally, for reasons beyond our control, we run out of stock on certain item/s. We are usually able to replenish stock within a few business days. However, if we can obtain your product within this time, we will delay you’re a few days in order to ship it in its entirety.

If some part your order is Out of Stock for an extended period of time, we will split the order and ship the in-stock products without any delay while placing the remaining item/s on back-order.

Depending on the availability we will either ship the back-ordered item/s when available at no extra shipping cost or cancel that item off your order, and you may reorder it again at a later date.

When will my order ship?

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information.

However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment.

That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.

For more details, please refer to our Shipping Policy

Which shipping carrier do you use?

We offer significant shipping options to match your delivery preference and timeline. Following are the inbuilt shipping options which you can check at the time of placing the order online. Also, we can automatically select the best shipping option as per your request and norms depending upon the packed weight of the box and shipping zones.

Domestic

USPS Priority (Arrives within 3-4 business days)

Orders are shipped only via USPS in case delivery to FPO, APO and P.O. Box.

Orders are shipped only via USPS in case of delivery to Puerto Rico, Alaska and Hawaii.

International

We ship all international orders via USPS International. The final mile delivery is done by the National Postal Service of the Destination Country

Can I cancel my recent order?

We can cancel your order as long as the product has not shipped out of our warehouse. Once the tracking# has been generated and uploaded under your order status, we cannot cancel your order. In that case, you need to refuse delivery of the product or return it to us. On receipt of the product back to our warehouse, we will issue you full refund in 2-3 business days. For further details, please contact us on our toll free phone 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com or chat with us – one of our representatives will be happy to assist you.

I received damaged / defective item – what should I do?

If you receive a damaged or defective item, contact our Customer Service within 30 days of delivery at 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com. Please supply the Representative with your order number. The Representative may need supporting images of the damaged product for verification. We will make every reasonable effort to replace the item in a timely manner or provide refund for the same.

I received wrong product. What should I do?

All our efforts go to make sure that you receive what you have ordered. However, you may receive wrong product due to UPC mismatch. In such cases, please contact us on our toll free phone 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com or chat with us – one of our representatives will be happy to assist you.

I received less quantity than what I ordered. What should I do?

Short product issue can be the result of quantity mismatch/ listing error/ back-ordered (Out of Stock) items/ human error etc. In such cases, please contact us on our toll free phone 1-866-915-5300 (Mon - Fri 6 AM to 6 PM PT) or email us support@herbspro.com or chat with us – one of our representatives will be happy to assist you.

 

Warm Weather Advisory:

Please be informed that we may not ship probiotics or gummies in ice-packs nor are they shipped to us from the manufacturing companies cold or in icepacks. However, we do store probiotics properly in our climate-controlled warehouse. There is a lot of misinformation about the stability of probiotic products. Probiotics are actually made to withstand shipping and are overstuffed to compensate for potential die-off. Packages and bottles are hermetically sealed with heat. The plastic sealing helps protect the product from exposure to oxygen, which is what really kills the bacteria. After the package is opened by the customer and oxygen does get into the bottle, it is suggested to follow the directions on the package.

During warmer months, customers should consider their shipping destination climate and possible heat exposure that may occur to temperature-sensitive items. We offer expedited shipping methods along with add-on cold-pack services that you may choose to help lower the risk of heat related damage to your products.

How long can probiotics survive without being refrigerated?

Generally, probiotics can survive up to 2 years in the fridge; 10 to 20 years in the freezer; and 6 months at room temperature not above 84 degrees.

I live in a warm weather state and my probiotic item was left in the mailbox outside. Is my product ruined due to the excessive heat?

Most probiotics will survive in room temperature up to six months. If exposed to extreme heat, the product may degrade a little but is not ruined. The product is still usable. Please be sure to refrigerate as soon as possible. In the future, if you have concerns, please choose an expedited shipping method.

How do you ship gummy vitamins if I order them during summer months?

We have restricted the sale of gummies/soft gels between June-Oct to stop heat related damage on items which may melt easily. 

COVID-19 Advisory Response:

Due to the ongoing pandemic, shipping is generally delayed than usual. Though demand for immunity products is unprecedented, we are working diligently to overcome the challenges presented in these extraordinary times.  We appreciate your patience while you wait a little longer for delivery your package.

Where’s my Shipment? – International order

Following social distancing norms, Customs clearance is longer now. We are even facing orders bound for some countries, being returned to us, due to COVID related transit restrictions.

Please wait, if it gets returned, we will approve full refund.